If you have purchased with UK standard delivery, your order will be with you in 2-5 working days from the date the order was placed. If you’ve added personalisation, we advise allowing 5 working days for your order to be delivered. For more information on international deliveries then please email us on hello@mamacitacollective.com

Our pyjamas, robes, nightdress and knickers: These items can be machine washed at 30 degrees and we advise avoiding tumble drying- If necessary, you can iron out any creases. For all items we strongly advise washing with similar colours. 

Silk eye masks and scrunchies: We advise handwashing with warm soapy water and laying flat to dry. Avoid tumble drying.

Facial eye roller: Gently wipe down with a warm damp cloth after every couple of uses or as desired.

We currently accept all major debit and credit cards.

We are currently offering customisation on the following items:

- Mamacita baby hats

- Arabella scalloped robes

- Sienna silk eye masks

- Sorsa x Mamacita bracelets.

(!) Please note customised items cannot be refunded or exchanged.

To be safe please allow an additional 5 business days to the standard shipping time. 

No, we don't, so don't worry if you're sending direct to the recipient, they won't see cost details. You do however, receive an email confirmation of your order so please put your own email when choosing a gift.

We’re more than happy to supply you with a VAT receipt - just pop an email to us at hello@mamacitacollective.com and we can look into this for you.

As we don’t offer an exchange service, we do ask for the order to be sent back and a new order placed. If you wish to speak with the person who gifted it to you, please do let them know to get in touch should the order have been placed with us directly.

We are sorry to hear that you have received a faulty item. We’d love to look into this and kindly ask you send us an email on hello@mamacitacollective.comconfirming the details of the faulty item you’ve received.

We are sorry to hear that you are missing an item. We’d love to look into this and kindly ask you send us an email on hello@mamacitacollective.com confirming the item you’ve received along with the item that is missing.

 We are sorry to hear that you have received an incorrect item. We’d love to look into this and kindly ask you send us an email on hello@mamacitacollective.com confirming the item you’ve received along with the item that is missing.

Once an order is placed, our team gets to work picking, packing and personalising. For this reason we’re unable to cancel or make any changes.

We’re unable to amend any part of an order once placed, whether this be the products, or shipping address, so we do ask that you double check all details before you confirm your order. 

We love your enthusiasm and support! If you head over to our website, a pop-up box should appear where you can enter your email address. Not to worry if this doesn't appear- if you head to the bottom of any page on the site you’ll see a box to submit your email address to sign up. 

 We’re so excited for you to join the Mamacita Collective community! If you head over to our website, a pop-up box should appear where you can enter your email address. 

At Mamacita Collective we are constantly striving to be better. We welcome all feedback and would love to hear from you. Please email us on hello@mamacitacollective.com with any comments you may have.